Information about our processing of your personal data
Terms and personal data
Limitations of liability
All information in the app is based on information received from, for example, your employer or yourself. AP Pension shall not be liable for any errors or omissions in the information we have received about you. AP Pension shall also not be liable for any technical errors in connection with the information displayed in the app. AP Pension shall not be liable for any direct or indirect losses resulting from transactions made on the basis of technical errors in the app or errors and omissions in the information received.
Changes to the app's features
AP Pension may change the app's features, appearance, scope, software requirements, language versions, or other aspects at any time without prior notice to you.
AP Pension's processing of personal data
- AP Pension is the data controller – our contact details
AP Pension livsforsikringsaktieselskab
Sundkrogsgade 29
2150 Nordhavn
CVR number: 18 53 08 99
Telephone: 3916 5000
Email: kundecenter@appension.dk
If you have any questions about our processing of your data, please feel free to contact our data protection officer.
Email: dpo@appension.dk
Letter: Sundkrogsgade 29, 2150 Nordhavn Ø, att. ‘Data Protection Officer’.
2. Categories of personal data
Regular and confidential personal data
When you log into the AP Pension app (hereinafter referred to as “the app”), information about you is processed in order to verify your identity. This is done using MitID.
The app shows you various information related to your insurance and pension with AP Pension. This will be information about your finances, contact details, and family situation.
Information retrieved and displayed from our systems:
- Name
- CPR
- Residential address
- Postal address
- Private email
- Work email
- Phone number
- Other phone number
- Marital status
- Children (CPR number)
- Beneficiaries
- Name
- CPR number
- Expected retirement age
- Annual pensionable salary
- Annual contributory salary
- Pension contributions
- Employer contributions
- Mandatory employee contributions
- Voluntary employee contributions
- Consent to
- Sign up for digital mail in e-Boks
- Receive advice and important recommendations by
- e-Boks
- SMS
Information processed in connection with login:
- Acceptance of terms of use
- MitID user ID
- CPR number
- Access token for MitID
3. Where do we get information about you from?
When you use the app, we get the information from you when you log in. In addition, we show you information we have registered about you in our systems. This information comes from you or your employer.
4. Why are we allowed to process your personal data?
AP Pension collects, uses, and discloses your personal data on the following legal basis:
- The processing of general personal data about you is necessary for us to fulfill the agreement/pension and insurance scheme we have with you (General Data Protection Regulation, Article 6(1)(b)).
- The processing of your CPR number is necessary for unique identification in relation to existing customer relationships when performing administrative tasks and providing advice, and to comply with requirements from public authorities, as well as to establish, assert, or defend legal claims (Data Protection Act, Section 11(2)(1), cf. section 69 of the “Lov om forsikringsvirksomhed” and section 7(1) of the Danish Data Protection Act).
5. Disclosure of your personal data
AP Pension may disclose your personal data to the following categories of recipients:
- We do not disclose personal data in connection with your use of the app.
6. Storage of your personal data
The information displayed through the app is deleted when your session ends.
The personal data collected in connection with login is deleted immediately after login is completed.
Your CPR number collected in connection with log-in is stored encrypted on your phone until you either manually log out of the app or delete the app from your phone.
7. Automatic decisionmaking
No automatic decision making or profiling are made in the app.
8. Your rights
Under the General Data Protection Regulation, you have a set of rights in relation to our processing of information about you. You can read about these below.
If you wish to exercise your rights, please contact us.
Right of access
You have the right to access the information that AP Pension processes about you.
Right to rectification
You have the right to have incorrect information about yourself corrected.
Right to erasure
In special cases, you have the right to have information about you erased before our general erasure date. You can read more about our erasure rules above.
Right to restriction of processing
In certain cases, you have the right to have the processing of your personal data restricted. In such cases, we may only process the information (except for storage) with your consent or for the purpose of establishing, enforcing, or defending legal claims, or to protect a person or important societal interests.
Right to object
In certain cases, you have the right to object to our otherwise lawful processing of your personal data.
Right to data portability
In certain cases, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have this personal data transferred from one data controller to another without hindrance.
You can read more about your rights in the Danish Data Protection Agency's guide to the rights of data subjects, which you can find at datatilsynet.dk
9. Complaint to the Danish Data Protection Agency(Datatilsynet)
You have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you are dissatisfied with the way we process your personal data. However, you should always contact AP Pension if you believe that we have processed your personal data in violation of the rules on personal data protection. This will give you an opportunity to hear our explanation of the matter. You can find the Danish Data Protection Agency's contact details at datatilsynet.dk.