Do you have a complaint?
At AP Pension, our goal is that you, as a customer, always receive good service from competent and committed employees. Disagreements may naturally arise, and it is important for AP Pension that we learn from these situations. We therefore give high priority to processing your complaint.
If you are not satisfied with the treatment you have received from us, please first discuss the matter with the AP Pension department with which you have been in contact. They have the greatest knowledge of you as a customer, and this will be the easiest and fastest way to resolve any discrepancies. You can write to kundecenter@appension.dk
Complaints Manager
If you have contacted the relevant department and you still disagree with the processing of your inquiry or its result, you can lodge a complaint with AP Pension's complaints manager (in our legal department). You can do this by either asking the department with which you are in contact to forward your inquiry to the complaints manager, or sending your complaint to klageansvarlig@appension.dk or by post to:
AP Pension
Attn.: Complaints Manager
Østbanegade 135
2100 Copenhagen Ø, Denmark
Insurance Appeals Board
If you disagree with the decision of your complaint to the AP Pension Complaints Manager, you may appeal to the Danish Insurance Appeals Board. It costs DKK 200 to complain.
You must use a special complaint form, which you can find at ankeforsikring.dk or by contacting the Danish Insurance Appeals Board:
Østergade 18, 2. sal
1100 Copenhagen, Denmark
+45 33 15 89 00 (10:00-13:00)
ankeforsikring@ankeforsikring.dk
You may also complain to the Danish Insurance Appeals Board online: